This Privacy Policy explains how Flezex (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with us in any way.
By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
A. Information You Provide Directly
When you interact with us, we may collect:
Name
Email address
Phone number
Billing and shipping address
Order and payment confirmation details
Customer support messages
Providing this information is necessary to process orders. Without it, we cannot deliver our services.
B. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser and device information
Pages visited and time spent
Referring URLs
This data helps us improve performance, security, and user experience.
C. Payment Information
We do not store your card or bank details. Payments are securely processed through trusted third-party payment gateways that follow industry security standards.
2. How We Use Your Information
We use your personal information to:
Process and deliver your makhana orders
Communicate order updates, shipping details, and support responses
Handle returns, replacements, or refunds
Improve website performance and user experience
Prevent fraud, abuse, or illegal activity
Comply with legal and regulatory requirements
We do not collect unnecessary data.
3. Cookies & Tracking Technologies
We use cookies to:
Ensure website functionality
Remember user preferences
Analyze traffic and performance
You may disable cookies in your browser, but doing so may affect website functionality.
4. Sharing of Personal Information
We may share your information only when necessary, including with:
Payment gateways
Shipping and logistics partners
Website hosting and analytics providers
Legal or government authorities (if required by law)
❗ We do not sell or rent your personal data to third parties.
5. Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no system is 100% secure, and data transmission over the internet cannot be guaranteed to be completely secure.
6. Data Retention
We retain personal data only as long as necessary to:
Fulfill orders
Meet legal obligations
Resolve disputes
Enforce policies
When data is no longer required, it is securely deleted.
7. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications
Requests can be made via email.
8. Marketing Communication
You may receive promotional emails from us. You can opt out anytime by using the unsubscribe link or contacting us directly.
Transactional emails (order updates, invoices) cannot be opted out of.
9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Information
For privacy-related questions or requests, contact us at:
Suggested text: Our website address is: https://flezex.zyan55.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
